Customer support

Support

Please use our contact form

Data analysis

Study data and make reports

Book an emazys support call

Equipment service

For technical issues related to emazys test equipment, please contact us at service@emazys.com or use the contact form.
Kindly note the serial number of your equipment and have this information available when reaching out for technical service.

If you must return your equipment to Denmark for repair, you will be notified via email with a ticket number and return shipping instructions. Shipping equipment to emazys for repair, and the return shipping cost once repairs are complete, is paid for by customer.

Once arriving at our repair facility the equipment will be evaluated by a technician, and we will provide feedback in terms of in-warranty or out of warranty repair. We will then provide a quote for the repair cost.

For products returned for warranty service, the owner of the equipment shall pay for shipping charges to send the product to the repair center, and emazys shall pay for shipping charges to return the product to the owner. However, the owner shall pay all shipping charges, duties, and taxes for products returned to the repair facility from a country outside of Denmark where such fees apply.